Book a complimentary virtual appointment with one of our certified diamond experts by clicking here.

Check out our ring sizing guide to help you find the perfect fit. You can also go to a local jewelry store to get professionally sized.

Yes, we offer customization options for our fine jewelry, so you can make your ring truly unique. You can choose the metal, gemstone, setting, and more. Email us at Hello@LolaAde.com or schedule a free virtual appointment with our fine jewelry specialist here to get started.

Yes, we can create two-tone metal rings and rings with hidden halos! We can modify one of the styles on our website or make something completely custom. Choose from Yellow gold, Rose gold, White gold and Platinum. Schedule a free virtual appointment here with one of our certified diamond experts / fine jewelry specialists to get started.

Depending on the complexity of the design, our production time for our custom rings generally take an estimated 6 to 9 weeks to complete. Email us before ordering if you need something custom in a shorter timeline.

Currently, no, because we operate exclusively online and a majority of our fine jewelry is made to order. Please visit our website to explore our full range of styles and products or contact us for something custom. 

Please note that all fine jewelry is custom-made. Due to the personalized nature of our creations and the diamonds selected, all sales are final. We're committed to making pieces that exceed your expectations, and our team is here to assist you every step of the way to ensure your satisfaction. Please refer to our Shipping & Returns page for detailed information.

Yes, financing options are available through Shop Pay to make purchasing your fine jewelry more affordable. Please contact Shopify Pay for details.

Shipping times vary depending on your location and the complexity of the ring. We provide estimated production times on the checkout page, but generally work to complete production within 6-8 weeks from when the order is paid. If you need something sooner, email us at Hello@LolaAde.com.

Yes, we offer international shipping to most countries for fashion jewelry items, but fine jewelry items are only offered for shipping within the United States of America at the moment. However, please note that additional customs fees may apply for any orders shipped internationally.

Currently we are online only. However, you can book a complimentary virtual appointment here with one of our certified diamond experts who can assist you with finding the right gemstones and settings online. 

Due to the handmade nature and time dedicated to skillfully crafting these pieces, we do not accept returns, refunds, or exchanges. If the item arrives faulty or damaged, please contact us for a repair.

We understand engagement rings are often purchased as a surprise. We make the rings based on the order size you provide to us. Certain ring styles can be resized up to a maximum of 2 sizes up or down and one complimentary resizing is offered within the first 6 months. After 6 months it is available for a fee of $80 for gold and $100 for platinum. Please contact us for more information.

We can make bespoke rings with 14K yellow gold, 14K rose gold, 14K white gold, 18K yellow gold, 18K rose gold, 18K white gold and platinum. We can also make a number of designs mixed metal styles. Our expert Gem consultants can source natural or lab diamonds, moissanite, or other gemstones for you.

We source our diamonds from reputable suppliers who adhere to strict ethical standards. Our diamonds are conflict-free and comply with the Kimberley Process. For more information on our responsible sourcing practices, click here.

One complimentary resizing is offered within the first 6 months of purchase. After 6 months resizing is available for a fee of $80 for gold and $100 for platinum. We offer repair services for your convenience for a fee. Please contact our customer service team at Care@LolaAde.com with your order number for assistance.

Below are care instructions to help you maintain the beauty of your Lola Ade fine jewelry rings. Regular cleaning and inspection are recommended to ensure longevity.

Care Instructions for Engagement Rings

An engagement ring is not only a symbol of love and commitment but also a valuable piece of jewelry that deserves proper care to maintain its beauty and longevity. Here are detailed instructions on how to take care of your engagement ring:

1. Regular Cleaning
At Home: Clean your ring regularly to keep it sparkling. Soak it in a solution of warm water and mild dish soap for 20-30 minutes. Use a soft toothbrush to gently scrub away any dirt, especially around the setting and under the stone. Rinse thoroughly and dry with a lint-free cloth.

Professional Cleaning: Take your ring to a jeweler for a professional cleaning at least twice a year. This will ensure that any built-up grime is removed and the ring remains in pristine condition.

2. Proper Storage
Individual Storage: Store your ring in a separate compartment in your jewelry box or in a soft pouch to avoid scratches and damage from other pieces of jewelry.

Avoid Humidity: Keep your ring in a dry place. Excessive moisture can tarnish metal settings and affect the stone's brilliance.

3. Protection from Chemicals
Remove During Household Chores: Take off your ring when doing household chores such as cleaning, gardening, or any task that involves harsh chemicals. These substances can dull or damage the metal and stone.
Avoid Contact with Beauty Products: Lotions, perfumes, and hairsprays can leave residues on your ring, dulling its sparkle. Put your ring on after applying beauty products.

4. Safe Wear Practices
During Physical Activities: Remove your ring during activities that may expose it to hard knocks or pressure, such as sports, lifting heavy objects, or manual labor.
Regular Check-ups: Have your ring inspected by a jeweler at least once a year. They can check for loose settings, worn prongs, or any potential issues that could lead to damage or loss of the stone.

5. Avoid Extreme Temperatures
Heat and Cold: Extreme temperatures can affect the metal and stones.

Lola Ade stands behind the quality and craftsmanship of our fine jewelry with a lifetime guarantee that it will be free from manufacturing defects at the time of delivery.

If you believe your item has a manufacturing defect, we invite you to return it for inspection. If we confirm a defect, we will repair it at no cost to you. However, if the damage is due to wear and tear or trauma, we will notify you of any applicable charges before proceeding with the work.

Some examples of Wear and Tear not covered under the warranty:

Scratching, trauma, inadvertent damage, loss of center stones, product loss, theft, or improper cleaning and storage.

 The discoloration of precious metals caused by chemicals, make-up, perfume, immersion in pools and hot tubs, or bathing.

Precious metals, especially prongs, wear down over time from normal wear or damage, allowing a stone to fall out.

Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a stone to fall out.

The loss of a diamond or gemstone caused by damage from everyday wear, trauma or damage is not covered.